Clinical Sales Specialist - HCM - Electrophysiology Products

QUALIFICATIONS:

• Minimum Diploma in Biomedical Science

• Preferably with a Bachelor’s Degree in Life Sciences, Biomedical, Pharmaceutical or related field

• Preferably with related hospital working experience, familiar with workflow and processes in the hospital

• Candidates without related qualifications but with related working experience will be considered.

• Some sales experience is preferred

OTHER FUNCTIONS AND RESPONSIBILITIES

• Handle and process customer complaints in timely manner and according to Abbott Medical Asia’s and Abbott Medical country’s policy and requirement

• Execute the job responsibilities according to applicable standard operating procedures of Abbott Medical Asia and Abbott Medical country

• Ensure applicable standard operating procedures of Abbott Medical Asia and Abbott Medical country are executed

PERFORMANCE FACTORS:

• Focuses on the Customer: Is dedicated to meeting the needs of internal and external customers

• Delivers Results with Integrity: Meets commitments and produces the right results at the right time. Adheres to moral and ethical principles. Believable and trustworthy. Does what he/she says they are going to do

• Teamwork/Supporting our Colleagues: Collaborates with co-workers to achieve work group and company goals

• Initiative: Takes action without prompting or direction from others. Constantly strives to improve own and company performance

• Personal Involvement: Personally engages his/her interests, emotions or commitments in their work

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JOB SUMMARY:
• Responsible for the sales and marketing of EP Products by providing clinical consultation, teaching and support on the use of the products and its appropriate application in the clinical setting.
• Provide consultation to customers on the complete Electrophysiology product line.
• Provide accurate technical support and troubleshooting to develop business in the territory.

RESPONSIBILITIES:
• Achieve sales targets for assigned accounts
• Coordinate all necessary marketing, education, tenders, invoicing and logistics related matters for assigned accounts.
• Provides formal in-service / education to Electro-Physiologists
• Demonstrates a thorough understanding of product and technical knowledge; including cardiac mapping and ablation techniques.
• Provide expert clinical consultation on the use of our system to the Electro-Physiologists and lab support staff.
• Initiate, develop, expand and maintain excellent customer rapport and relationship.
• Exhibit sound business sense and logic when utilizing assigned expense budget.
• Participate in on-site procedure observation to ensure new product evaluation is successful, utilization is encouraged, customer and personal technical knowledge is enhanced, and customer rapport is developed.
• Provide timely and comprehensive market information to management as requested.